In a facility location problem, if location A receives a score of 45 for the criteria "traffic congestion", which has a weight of .30; a score of 50 for the criteria "labor force", which has a weight of .45;

Once Instructor Services, an IT company, analyzes the company's strengths, weaknesses, opportunities, and threats, managers will be able to do forecasting to develop a long-term strategy.

a. True b. False

You are in the redesign phase of a change initiative. You have just finished learning how customers conduct business effectively. Based on the change initiative process discussed in the text, you now need to:

a. Develop a sales strategy that defines how the company deploys its sales resources. b. Redesign the tactics used in selling the different type of customer base. c. Implement the changes immediately. d. Both a and b above. e. All of the above.