Once Instructor Services, an IT company, analyzes the company's strengths, weaknesses, opportunities, and threats, managers will be able to do forecasting to develop a long-term strategy.

In today's digital age, handwritten thank-you notes ________

A) are inappropriate B) signal a resistance to new forms of technology and social media C) convey a more meaningful expression of gratitude D) mean less to the recipient than a post on Facebook E) are more common than ever c

_______ build goodwill by recognizing someone else's achievements or important events

A) Thank-you messages B) Congratulatory messages C) Condolences D) "For-your-information" messages E) Confirmation messages