A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be:

Using segmentation by size, which type of organization would be most likely to be contacted by a field sales person visiting the organization's place of business?

A) small size B) medium size C) large size D) governmental

If you have strongly negative information to deliver as part of a positive message, you should

A) open with the negative information. B) use the indirect approach. C) put the negative information in a separate message. D) apologize for having to spoil the moment. E) put it at the beginning of the message.