If you have strongly negative information to deliver as part of a positive message, you should
A) open with the negative information.
B) use the indirect approach.
C) put the negative information in a separate message.
D) apologize for having to spoil the moment.
E) put it at the beginning of the message.
Answer: B
Explanation: B) When you don't think there is a simple way to satisfy your reader after you deliver negative news, it is best to resort to an indirect approach of delivering your message.
Business
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