Business ethics is a sensitive and highly complex issue, but it is not a new one

Congress has conducted hearings on the use of cell phones while driving. What factors would this constitute in a company's external environment?

A) political-legal B) sociocultural C) technological D) competitive E) demographic

Which of the following types of differentiation relates to companies having better-trained personnel

who provide superior customer service? A) channel differentiation B) services differentiation C) employee differentiation D) image differentiation E) product differentiation