Congress has conducted hearings on the use of cell phones while driving. What factors would this constitute in a company's external environment?

Even if a prospect who does not buy from Ahmed now, Ahmed should most likely:

A) delete the prospect's record B) mark the prospect's file "Sale Lost" C) ask another sales representative at the firm to approach the prospect D) call the prospect every week until the prospect buys the insurance E) continue to make contact once a year with the prospect

A retailer is concerned with how to better compete with a newly-opened membership club located 3 miles from its main store. What type of audit should be conducted?

a. horizontal audit b. vertical audit c. disguised audit d. undisguised audit