The practice where a speaker does not change the original wording of a source but states it word-for-word without quoting is known as _____________________

When a vacation resort hotel loses business because of the oil spill in the Gulf of Mexico, this is an example of which key feature of organizational communication?

a. Structure b. Communication networks c. Links to external environments d. None of these

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "I want to share the responsibility and the work with you."

a. Assume the other person means well. b. Express your feelings. c. Identify what you would like to happen. d. Outcomes you expect should be made. e. Understanding on a mutual basis is achieved.