Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement? "I want to share the responsibility and the work with you."

a. Assume the other person means well.
b. Express your feelings.
c. Identify what you would like to happen.
d. Outcomes you expect should be made.
e. Understanding on a mutual basis is achieved.

c

Communication & Mass Media

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Identify a true statement about behavioral scientists.

A) They usually describe human conduct as occurring because of forces outside the individual's awareness. B) Their word selection suggests that people are free agents who can decide to respond differently under an identical set of circumstances. C) They attribute a person's action to conscious intent. D) Their casual explanations tend to include appeals to mental reasoning or conscious choice.

Communication & Mass Media

How we choose to respond to conflict may depend on our family of origin—or what we learned from those who took care of us when we were growing up

Indicate whether the statement is true or false

Communication & Mass Media