How we choose to respond to conflict may depend on our family of origin—or what we learned from those who took care of us when we were growing up

Identify two ways that demographic changes in our culture will affect communication

What will be an ideal response?

Display rules tell people how

a. and when to display emotions. b. to interpret emotions when they are displayed. c. to increase their emotional intelligence. d. to reduce the intensity of facilitative emotions. e. to take responsibility for their feelings.