_____nontraditional household

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

A) hours of employee training B) number of warranty claims received C) percentage of market share D) return on investment

Functional names differ from evocative names in that functional names ________

A) are derived from the basic benefit provided by the product B) do not have any association with a core customer benefit C) are built from root words and morphemes D) are poetic constructions based on the rhythm of saying them E) are associated with positive attributes or feelings