Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

A(n) _____ is a way of performance evaluation that provides managers a choice to look at the overall company performance or the performance of departments of functions (such as training) from the view of internal and external customers, employees, and shareholders.

Fill in the blank(s) with the appropriate word(s).

A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights

a. true b. false