Identify and explain the five steps provided in your textbook for practicing speech delivery.

Gross rating points (GRPs) are found by doing which of the following?

a) Contacting the Federal Communication Commission b) Multiplying a station’s reach by its average frequency c) Searching databases of one of the many reputable GRP firms d) GRPs are promotional hyperbole, with no standard way of finding them

The systematic planning, analysis, and management of the small group process is most typical of what structured problem-solving strategy?

A. buzz group B. single question form C. ideal solution form D. PERT E. focus group