Michael needs a book, but it is not listed in his college library's online catalog. He

has also checked the catalog at his local public library, but it likewise does not have the
book. How should he proceed?

A) Search the collections of other libraries via his college library's Web site and
request an interlibrary loan if he finds the book listed.
B) Search the Internet Public Library, using subject terms to direct the search
C) Search a library subscription database, using subject terms to direct the search
D) Go to the Library of Congress's Web site and request that they provide an e-copy
of the publication

A

Communication & Mass Media

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Thelma does not vary her pitch when she speaks. Thelma has

a(n) __________. Fill in the blanks with correct word

Communication & Mass Media

In an argumentative exchange that Ella thought was getting too heated, Ella wanted to deescalate the situation and demonstrate that her arguments were clearly more reasonable than her opponent’s. In this situation, we might recommend that Ella ______.

a. match the tone of her opponent b. use a similar language style to her opponent’s c. end the discussion d. invoke an even more calm and measured demeanor than she had been using

Communication & Mass Media