Thelma does not vary her pitch when she speaks. Thelma has

When a customer service agent is speaking to a customer, what type of communication is occurring?

A. Upward communication B. Downward communication C. Horizontal communication D. Outward communication

In Africa:

a. early print media were used as teaching aids to achieve greater literacy in the region. b. early print media were created to serve the colonists, not the local population. c. television is a more important medium than print or radio. d. newspapers have become much more widely read in recent years.