In regression, the line that runs through the points on a scatter diagram is positioned to minimize the vertical distances away from the line of the various points because of the "least squares criterion."

Which of the following is true of an express warranty?

a. It prohibits other firms from using a brand or part of a brand without permission. b. It contains an unwritten guarantee about the performance of a product. c. It gives the impression of environmental friendliness to a product. d. It ranges from simple statements to extensive documents written in technical language.

Hampton Inn's 100 percent satisfaction guarantee is a good example of a service guarantee that goes wrong and hurts a firm's financial performance

Indicate whether the statement is true or false