Hampton Inn's 100 percent satisfaction guarantee is a good example of a service guarantee that goes wrong and hurts a firm's financial performance
Indicate whether the statement is true or false
False
Business
You might also like to view...
The type of buyer-supplier relationship in which buyers and sellers make many relationship-specific adaptations, but without necessarily achieving strong trust or cooperation is termed as ________
A) customer is king B) mutually adaptive C) collaborative D) contractual transaction E) customer supply
Business
According to Internet Retailer (2009), approximately ________ percent of adult U.S. Internet users shop online or research offline sales online
A) 25 B) 60 C) 65 D) 85
Business