Which one of the following kinds of incentive plans is being used within organizations using teams?

When answering requests and a potential sale is involved, one important goal is to

A) leave your audience with a good impression of you and your firm. B) provide negative information about any possible competitors. C) use hard sell techniques to pressure the reader into making the purchase. D) answer only those questions that present your product or firm in a positive light. E) encourage an immediate sale by offering an incentive for an immediate purchase.

Demand in B2B markets is mostly ________ because what a firm sells is often just one of the many parts or materials that go into producing the consumer product

A) elastic B) static C) fixed D) inelastic E) fluctuating