When answering requests and a potential sale is involved, one important goal is to
A) leave your audience with a good impression of you and your firm.
B) provide negative information about any possible competitors.
C) use hard sell techniques to pressure the reader into making the purchase.
D) answer only those questions that present your product or firm in a positive light.
E) encourage an immediate sale by offering an incentive for an immediate purchase.
Answer: A
Explanation: A) Even when a sale is not imminent, one of your goals is always to leave your audience with a favorable view of you and your company. If the interaction that your reader has is a positive one, he or she will feel better about you and your company and will be more likely to do business with you in the future.
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a. true b. false