Monica, a U.S. executive, entered the meeting with the Arab officials right as it was to start. She quickly called the meeting to order and began discussing the first point of business
As
she began to look around, she realized that the feedback she was receiving was very
negative. The Arabs had been expecting her to socialize and interact with them before they
began to discuss business. Monica violated Arab:
A. Stereotype expectations
B. Interaction rituals
C. Proxemics
D. Core beliefs
B
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Group members generated a list of potential solutions to the problem and during the evaluation of these ideas, Ripp spoke up, “It seems like we’re veering away from the real problem. Could somebody remind us of our problem analysis, so we can determine if we’re still on the right track?” By saying this, Ripp was
A) showing that he has come prepared. B) helping the group to manage conflict. C) introducing conflict into the group process. D) helping the group summarize its progress.
Public relations as a profession began when John D. Rockefeller hired Ivy Lee to change the image of his
company and himself. What event triggered Rockefeller to hire the young publicist? a) Congressional investigation of the Rockefeller industry; b) Ida Tarbell's muckraking article attacking Standard Oil Company; c) The Ludlow Massacre; d) J.P. Morgan's attack on Rockefeller; e) all of the above