Group members generated a list of potential solutions to the problem and during the evaluation of these ideas, Ripp spoke up, “It seems like we’re veering away from the real problem. Could somebody remind us of our problem analysis, so we can determine if we’re still on the right track?” By saying this, Ripp was
A) showing that he has come prepared.
B) helping the group to manage conflict.
C) introducing conflict into the group process.
D) helping the group summarize its progress.
Answer: D
Communication & Mass Media
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