When HUD sells it's repossessed properties, all interested brokers sign a certain type of listing. All the brokers seek a buyer, but the only broker to get paid is the one who brings the winning bid and closes the sale. What kind of listing is so described?

Which stage of the product life cycle would feature very high promotional expenditures in an attempt to create customer awareness?

a. maturity b. introduction c. growth d. decline

Inputs to speech analytics include all of the following EXCEPT

A) written transcripts of calls to service centers. B) recorded conversations of customer call-ins. C) live customer interactions with service representatives. D) videos of customer focus groups.