The NAIC Unfair Claim Settlement Practices Act is intended to cover all of the following types of insurance claims, EXCEPT:

The gap between good buzz and bad buzz is referred to as ________

A) groundswell B) viral marketing C) evangelist marketing D) brand polarization E) the magnifying effect

The strategic view of global sourcing suggests that ________

A) just as firms achieve gains in efficiency, productivity, quality, and revenues by leveraging offshore talent, they also obtain the means to turn around failing businesses, speed up innovation, restructure operations, and fund otherwise-unaffordable development projects B) firms that procure supplies from foreign subsidiaries are more likely than not to lose ground to competitors who primarily bank on their own resources C) a strong legal environment is not the prerequisite for increasing efficiencies by relocating strategic operations abroad D) the firms' innovative activities tend to make mature products obsolete over time