With subordinated debentures, payment of interest by a firm is required only when earnings are available

When the recent recession hit, Zappos decided to stop offering complimentary overnight shipping to first-time buyers and offer it to repeat buyers only, which is an example of the ________ best practice of top service companies

A) strategic concept B) profit tiers C) top-management commitment D) high standards E) monitoring systems

Johnson & Johnson embodies its organizational culture in "The Credo," which is the firm's ________

A) code of conduct B) vision statement C) strategic plan D) mission statement