When the recent recession hit, Zappos decided to stop offering complimentary overnight shipping to first-time buyers and offer it to repeat buyers only, which is an example of the ________ best practice of top service companies
A) strategic concept
B) profit tiers
C) top-management commitment
D) high standards
E) monitoring systems
B
Business
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A differentiation strategy has the most success when which of the following are true?
a. The differentiation is easy for rivals to imitate. b. The differentiation is based on service rather than product innovation. c. The differentiation is expensive for rivals to imitate. d. The differentiation is hard for rivals to imitate.
Business
The current market demand for paper clips is 320 million and its market development index is 55. Calculate the approximate market potential for paper clips
A) 463 million B) 582 million C) 694 million D) 720 million E) 838 million
Business