Which of the following is NOT included in the social characteristics category of leadership traits identified in research?

Cross-tab Research Inc. is a research services company that offers market research services to companies worldwide. Which of the following types of companies would be great customers of Cross-tab?

A) marketing driven B) sales driven C) technology driven D) customer driven

To ensure the performance review is objective and well planned, which of the following steps should be taken?

A) Document performance issues as they happen. B) Evaluate each employee based on their needs, skills and abilities. C) Use a personal and sincere tone. D) Focus on areas of weakness that need improvement. E) Use the job description that best matches the performance level.