McDonald's has learned the wisdom of leveraging local market knowledge by granting franchisees considerable leeway to tailor restaurant interior designs and menu offerings to suit country-specific preferences and taste

A strategy to generate customer satisfaction with ____________ and ______________ can result in reduced complaining behaviors.

Fill in the blank(s) with the appropriate word(s).

A disadvantage of decentralization is that it ________

A) reduces the level of flexibility within an organization B) makes lower level managers less responsive C) fails to motivate the lower-level managers in an organization D) makes planning and coordination very difficult