The Ethical Equality value reflects the belief that all persons ought to be treated equally

Open-ended questions create a more defensive climate than critical comments

Indicate whether the statement is true or false

Answer the following statement(s) true (T) or false (F)

1. Suggesting that disputants can seek advice from attorneys or other professional undermines the effectiveness of the mediation. 2. Ground rules must be very specific and direct, such as “There will be no interruptions when someone else is speaking.” 3. The disputants can be allowed to participate in the development of ground rules. 4. If one disputant is visibly agitated, sometimes it is best to start with him or her. 5. As the mediator moves the parties from the opening statement to the storytelling phases, the mediator must start with the person who first contacted the mediator.