Answer the following statement(s) true (T) or false (F)

1. Suggesting that disputants can seek advice from attorneys or other professional undermines the effectiveness of the mediation.
2. Ground rules must be very specific and direct, such as “There will be no interruptions when someone else is speaking.”
3. The disputants can be allowed to participate in the development of ground rules.
4. If one disputant is visibly agitated, sometimes it is best to start with him or her.
5. As the mediator moves the parties from the opening statement to the storytelling
phases, the mediator must start with the person who first contacted the mediator.

1. FALSE
2. FALSE
3. TRUE
4. TRUE
5. FALSE

Communication & Mass Media

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When we judge our talents, attractiveness, abilities and leadership skills against those of our peers we are engaging in ____________________

Fill in the blank(s) with correct word

Communication & Mass Media

Which of the following is NOT true about nonverbal behavior?

A. It communicates deception. B. It can communicate status and power. C. It must be interpreted using the context in which it occurs. D. It is possible to gauge meaning from a specific nonverbal behavior.

Communication & Mass Media