A service offering that differentiates a firm from its competition and provides enhanced value is referred to as a(n) ________
A) core service
B) augmented service
C) environmental factor
D) operational factor
E) disintermediator
B
Business
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Policies that seek out, encourage, and sometimes give preferential treatment to employees in the groups protected by Title VII of the Civil Rights Act of 1964 are called:
A. affirmative action. B. systematic discrimination policies. C. anti-harassment policies. D. quid pro quo.
Business
Personal interviews conducted at central locations (mall intercept and CAPI) offer the least degree of environmental control
Indicate whether the statement is true or false
Business