Personal interviews conducted at central locations (mall intercept and CAPI) offer the least degree of environmental control

Which of these will not lead to motivating team members?

A) Post a scoreboard to mark team progress toward goals. B) Celebrate team accomplishments. C) Begin each meeting by critiquing everything team members have done incorrectly since the last meeting. D) Keep team members' line managers informed of their accomplishments and progress.

As time progresses, the complexities of altering people's _________ begin to overwhelm the supervisor, who may even reach a point of despair that change is really possible

a. attitudes and behaviors c. performance b. expectations d. none of these