A broker who gives a buyer a Brokerage Disclosure to Buyer form is required to have the buyer sign and return the form.

Effective telephone calls include a three-point introduction: addressing the person you are calling by name, identifying yourself and your affiliation, and ________.

a. "winging" the rest of the introduction to sound more human b. letting the other person begin discussion of the main points c. sharing e-mail addresses in case the phone call gets interrupted d. giving a brief explanation of your reason for calling

Which of the following is true of many novice exporters?

a) Novice exporters tend to overestimate the management resources that have to be dedicated to this activity and end up expending too much money on management to make the export business profitable. b) Novice exporters often have a poor understanding of competitive conditions in the foreign market. c) Novice exporters are able to gauge which products are best for customization in the foreign country. d) Novice exporters usually do not have problems securing financing or promoting their product, the problem is usually in the distribution program.