If the message includes a _________ the receiver is assured that the message has not been delayed beyond that normally expected for network transit.

In the purchasing decision process, the ________ are those who have the power to prevent sellers or information from reaching members of the buying center

A) approvers B) buyers C) initiators D) gatekeepers E) deciders

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

A) process map B) swim lane map C) entity map D) data flow map