What are organizational values? Describe the two kinds of values and provide an example of each
What will be an ideal response?
Values are general criteria, standards, or guiding principles that people use to determine which types of behaviors, events, situations, and outcomes are desirable or undesirable. There are two kinds of values: terminal and instrumental. A terminal value is a desired end state or outcome that people seek to achieve. Quality, excellence, and profitability are examples of terminal values. An instrumental value is a desired mode or type of behavior. Examples of instrumental values include working hard, respecting authority, and being honest.
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Which of the following statements describes a major advantage of having a clearly defined mission?
A. A clearly defined mission prevents interdepartmental conflict B. A clearly defined mission helps management evaluate available market opportunities and avoid those that are inconsistent C. Market planning and implementation can be done easily with a clearly defined mission D. A clearly defined mission eliminates the need for specific functional objectives E. A clearly defined mission defines the company's competitive advantage in terms of product and/or service
Paraphrasing the customer's meaning is an attempt to repeat the same words used by the customer
Indicate whether the statement is true or false