Paraphrasing the customer's meaning is an attempt to repeat the same words used by the customer

The most important area to develop in order to be effective in personal selling is: ___________

Fill in the blank(s) with the appropriate word(s)

Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________

A) faster B) "high touch" C) interactive D) technical E) internal