Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________

The lowest level of resistance to change and the highest probability of successful change will more likely occur when the _____

a. degree of change is large and the impact on the existing culture is high b. change is minor but has a large impact on the culture c. impact on the existing culture is minor but the change is major d. impact on the existing set of beliefs and values is small and the extent of the change to be introduced is relatively minor e. answers b and c

Information systems must be both developed and used to help businesses reach their goals and objectives

Indicate whether the statement is true or false