_____________ was hailed as one of the most important pieces of legislation governing the behavior of accounting firms and financial market since the SEC legislation of the 1930s.

Service quality depends on who provides them, when and where, and to whom. Thus, services are highly ________

A) inseparable B) tangible C) variable D) perishable E) intangible

Which of the following describes the main disadvantage of a focus group?

A) The small sample size makes it inaccurate for projection purposes. B) Focus groups is a very expensive research method. C) Focus groups is a very time consuming research method. D) It is difficult to effectively convey a concept during a focus group discussion.