A/An _____ is designed to afford protection for persons who create original works, such as books, software, songs, and films

All of the following are potential risks faced by firms that connect with customers through a public social media channel EXCEPT

A) negative comments about the firm posted by customers. B) casual, authentic interaction with customers. C) offensive postings viewed by community members. D) misinterpretation of posted messages. E) incorrect product information contributed by consumers.

Which of the following refers to identical actions that are taken independently but nearly simultaneously by two or more leading companies in an industry?

A) conscious parallelism B) collusion C) restraint of trade D) conspiracy