Problems or points of controversy for which people desire resolution are

It is generally a good idea to avoid talking about your personal experiences in a speech

Indicate whether the statement is true or false

The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

a) don't respond immediately; read and process a message several times before responding. b) assume that others mean well unless you have a history of difficulty with a particular member. c) if you aren't sure what a member means in a message, ask for clarification. d) use "I" statements rather than "you" statements, as the latter can be interpreted as accusatory. e) take a message personally.