It is generally a good idea to avoid talking about your personal experiences in a speech

Ivy Lee, an early public relations practitioner, encouraged his clients to deal with negative publicity by

A) spin mastery and releasing counteracting positive stories. B) aggressively denying the problem. C) stonewalling and refusing to talk with reporters. D) telling the truth while putting a human face on their organization and its accomplishments.

When preparing a résumé, always be sure to include a citation of personal characteristics

Indicate whether the statement is true or false.