The ethical theory that underlies cost-benefit analysis is:

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

A) hours of employee training B) number of warranty claims received C) percentage of market share D) return on investment

In the six-step presentation plan, the first and last steps are respectively:

A) presentation; demonstration. B) approach; close. C) presentation; negotiation. D) approach; presentation. E) approach; servicing the sale.