Tactics are the specific actions called for in a public relations plan

Neutralization is when a person eliminates any expression of emotion from her or his face

Indicate whether this statement is true or false.

When we fail to take the situation into account when analyzing another person's behavior, we are succumbing to:

  a.  social identity theory.   b.  correspondence bias.   c.  external attribution.   d.  false schemata.