Neutralization is when a person eliminates any expression of emotion from her or his face

To improve our capacity for active listening, the author urges all of the following EXCEPT

A) paraphrase the speaker's meaning. B) express understanding of the speaker's feelings. C) ask questions. D) punctuate from the speaker's point of view.

Which of the following is a critical thinking skill?

A) assimilating facts and ignoring opinions B) looking at ideas within a narrow context C) making broad generalizations D) questioning and challenging E) believing what people say