Formation of organization results in increased transaction costs

The introduction of the DVD-by-mail business model by Netflix changed the video rental business and caused the demise of Blockbuster Video. This is an example of ______.

Fill in the blank(s) with the appropriate word(s).

A supervisor of a retail outlet is facing an ethical dilemma. She uses the formal process of ethical decision making to resolve the issue. Which of the following steps will she begin with?

A. defining the complete moral problem B. determining the legal requirements C. understanding all the moral standards D. proposing a convincing moral solution E. evaluating the success of the solution