In which of the following does a customer respond to the technical quality of a service?
A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
B) Kathy tries out a new restaurant every week, because she likes to experience the variety.
C) Bill has gone to the same chiropractor for the past fifteen years, because he is friendly and takes the time to listen to Bill.
D) Ray avoids going to the bank as far as possible because the manager is rude and unhelpful.
E) Alex has no interest in theater, but goes often because her best friend loves plays.
A
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What is not a desired result of an employee bonus/incentive system?
A) Employees may recommend unnecessary services to customers in order to exceed set sales quotas and earn a bonus. B) Employees may look for ways to improve service. C) Employees may analyze their work environment and find ways to cut costs. D) Employees may work harder and may be more motivated to exceed target goals to earn a bonus
Eric was at work when Ann, his wife, called to confirm their dinner plans with their friends, the Millers. Eric responded by saying that he would not be able to make it and that Ann should take Derek, their son, along with her
Ann, however, could not hear most of what Eric said because Jennifer, their daughter, was crying. ________ was the first sender in this communication cycle. A) Eric B) Derek C) Jennifer D) Ann E) the Millers