If an Internet document identifies its author but says nothing about her or his qualifications, your textbook recommends that you
A. type the author's name into the Google search box.
B. assume the author is an expert on the topic.
C. cite the sponsoring organization instead of the author.
D. All of these answers are correct.
E. Both type the author's name into the Google search box and cite the sponsoring organization instead of the author.
Answer: A
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____________ ____________ describes the work performed by those whose jobs involve a high degree of personal contact and who are expected to produce an emotional state, such as pleasure, gratitude, or self-esteem in the people with whom they deal
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