____________ ____________ describes the work performed by those whose jobs involve a high degree of personal contact and who are expected to produce an emotional state, such as pleasure, gratitude, or self-esteem in the people with whom they deal
Fill in the blank with correct word
Answer: emotional labor
Communication & Mass Media
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A __________ is a set of attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information reception and encoding process
Fill in the blanks with correct word
Communication & Mass Media
Being a better listener will make you a better public speaker
Indicate whether the statement is true or false
Communication & Mass Media