Which of the following is a similarity in e-mail messages and memos?
A) Both usually carry sensitive information.
B) Both are used only for internal messages.
C) Both generally close with action information, a summary of the message, or a closing thought.
D) All of these are similarities in e-mail messages and memos.
C
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Which of the following expands the concept of context and is influenced by social and cultural forces?
A) Transaction model B) Relational context C) Interaction model D) Psychological model E) Language
Amaya works in the marketing department of a national clothing retailer
Amaya's job involves identifying customers who are most likely to generate profits for her company and communicating with those customers in meaningful ways that will encourage them to shop in her company's stores more frequently and to purchase more items during each visit to the store. Amaya's job focuses on ________. A) the physical function of marketing B) the sales orientation C) the production orientation D) perceived needs E) customer relationship management