The sellers of ________ goods carry a wide assortment to satisfy individual tastes and must have well-trained salespeople to inform and advise customers

If a customer uses social media to make a complaint, what type of response from the organization will best promote goodwill?

A) A personal response B) A corporate reply C) A reply with a link to the corporate policy page D) A humorous reply E) A private reply

Incompatibility among partners can be anticipated through discussion and due diligence prior to forming a strategic alliance

Indicate whether the statement is true or false