Businesses that are influential enough to affect the price of an item are called ________

In this book, the authors focus on______factors because_______:

a) individual; these factors are the main determinant of unethical behavior b) organization; these factors can be directly controlled by managers c) individual; a few "bad apples" spoil it for the rest of us d) organization; these factors are paiticularly important in unambiguous situations

When the speaker's message is clear, but the listener needs more information to understand it, which probe is best?

A) Elaboration probe B) Clarification probe C) Repetition probe D) Reflective probe E) A probe is not best. Use a deflective response.