Karl felt lost in his astrophysics class. Although he wrote down everything his instructor said,
the terminology was totally new to him. None of the concepts related to anything he had ever
experienced before.
In addition, much of the instruction was based on equations and symbols
that he didn?t recognize. Which listening stage is Karl having trouble with?
A) selecting B) attending C) understanding D) responding
C
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When the public relations professional practices strategic positioning, he/she attempts to
A) increase risk for a given public, if necessary. B) position the organization favorably. C) influence organizational behavior. D) Both B and C. E) avoid the impending conflict, regardless of the cost.
Research on messages that hurt, conducted by Vangelisti and Crumley, found all of the
following EXCEPT: A) There are three categories of reactions to messages that hurt: active verbal responses, acquiescent responses, and invulnerable responses. B) Romantic relationships are more damaged by hurtful messages than either family or nonromantic, nonfamily relationships. C) In general, informative messages that evoke pain have a more negative impact than an accusation or comment about one's abilities. D) People are more hurt by messages from nonfamily members than from family members.